FAQ Center

1. Do I need to open my account to make an order?
Yes, we suggest you to become our member so that when your parcel is shipped you can track the status and delivery details from the 'Your Account' section. What's more, you can earn our points to redeem any product which you buy from AGMHobby.com.
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2. Does the price of the package include taxes?
Our listed package prices do not include tax. Depending on your country's laws, you may need to pay any fees charged by your local customs or postal office, should they be incurred.
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3. Payments Accepted
We currently accept Paypal payment. Don't worry as you can pay for items in your shopping cart use Visa, MasterCard, Discover, and American Express with PayPal.

payment accepted

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4. Purchase security
From our experience, we realize that some people are worried about using their credit cards on the internet. Our online system use the most advanced software available to encrypt your credit / debit card details, the encryption process jumbles up the characters you enter, making it unreadable to anyone but ourselves.

In additional, PayPal delivers one of the most secure payment platforms in the world and all products you ordered and have paid for are reserved for your order.

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5. My order still saying "processing"
In general, all order will be dispatched within 24-48 hours (Mon-Fri). However, if you purchased an item that is out of stock in your local warehouse, your parcel will be held until that item is replenished or dispatched from other warehouses. It usually takes no longer than 7 days.

Please log into your account on the front page by clicking 'Your account' at the top left. In here you will see your order status.

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6. I don't receive my parcel!
We can understand the frustration associated with a late parcel. There is a number of reasons result in a late parcel. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.
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7. Who is responsible for product damage or loss during transit?
Your courier is liable for product damage or loss. We do not consider a parcel lost until after we have filed a missing parcel report with Postmaster. Once we have filed a missing parcel report and we will get a response from postal authority, we can then replace your parcel.

But we do not refund or replace parcels that did not arrive caused by the following reasons, such as lost in transit, sent back to us, and not picked up in time or incorrect address.

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8. Receive a wrong item or missing items
Our staff always double checks all parcels which include quality test, product scanning, final item counting and parcel weight recording to ensure each order is full and correct.

We take our shipping and dispatch accuracy very seriously. If any wrong or missing item exists, please kindly provide us with proofs within 48hrs of receiving the parcel as below:
-Photos of the front and back of the packaging envelope or box
-Partial shipment slips (if applicable)
-Photo, video, screenshot, or description of the defective item
-Photo, video, screenshot, or description of the defect or defective area

We will reship your order immediately once our customer services receive the following information:
-Order ID
-Parcel Weight
-Problem with order
-Attach photos of the parcel and contents, as stipulated above

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9. Add, change or remove items from order after payment
Usually order cannot be changed after it is approved. If you would like to change the details on your order you need to act quickly. Sent us your request and we will give you a satisfactory solution. While if the package has been shipped out, we cannot change it for you. Hope you can understand it.
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10. How do I cancel my order?
Please call us or send us a request through email for your order to be canceled as soon as possible. Or your order will most likely will have already been processed.
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11. Returns & refunds
If you are not happy with the product you buy from agmhobby.com, you may return it back. Please contact our customer service for further instruction.

-This must be done within 30 days of the purchase and the product must be in new condition with original packaging and all included accessories. Our service centers do not accept crash damaged parts or items that have been modified.

-Items purchased within 30-90 days can be returned for repair or replacement with corresponding restocking charge.

-Items purchased over 90 days cannot be returned. If there is any fault, you can contact us and return it to original manufacturer and pay for the repair fee.

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